Booking policy and conditions
We offer safe payments on your credit card via Stripe. (Cancellations incur an administration fee of 10% of the value of the booking.)
If you change your mind and want to cancel your booking:
If you cancel up to 1 week before arrival: Full repayment (minus an administration fee of 10% of the value of the booking.)
If you cancel later than 1 week before arrival: 50 % repayment.
If you need to cancel due to illness or accident:
If you need to cancel due to severe illness or accident, you receive full repayment (less 10% administration fee) if you can show a Doctor’s certificate.
(Covid-19 update: if you need to cancel due to a cold or other mild symptoms, and therefore are unable to come, it does not count as severe illness. Normal cancelation policy applies. It is very important to stay home even with mild symptoms of cold/fever/sickness!)
We don’t make exceptions from the cancellation policy due to bad weather/rain, (as the tents are built to withstand both wind and rain), but if the forecast says extreme weather/storm, we may offer to postpone the stay to a later date..
If you wish to change date or postpone your booking:
You can change the date of your booking up until 1 week before arrival at no cost. If there are no vacant dates left, we can also offer to postpone the stay to the next year.. If you wish to change the date of your booking later than 1 week before arrival, that’s ok too if we can fill up the original date with a new booking. Contact us and we will try to solve it!